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A user reports that their computer is running considerably slower after visiting a website. The user's PC has a current antivirus package that is running correctly. Which of the following should the technician do FIRST in order to diagnose the problem?
A.Clear the web browser history.
B.Run an anti-spyware tool.
C.Defrag the user's hard drive.
D.Run the CHKDSK utility.
Answer: B
Which of the following protocols would a technician use to run commands on a remote computer?
A.NETBIOS
B.FTP
C.SMTP
D.TELNET
Answer: D
